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How Who Gives A Crap Disrupted The $31bn Toilet Paper Industry

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In this episode of Scratch, the Chief Brand Officer of Who Gives A Crap 🧻, Ronalee Zarate-Bayani, joins us to share how they've turned their unique brand identity and  commitment to purpose into their superpower. You’ve probably seen Who Gives a Crap, you know, the colourful wrapped toilet rolls that decorate your cool friend's toilet? Well, you’ll be surprised to hear that Who Gives a Crap is leading the charge when it comes to disrupting and dominating the $31bn toliet paper segment. In this episode, Ronalee talks about the importance of understanding what makes your brand special and using that to stand out instead of focusing too much on the competition. She explains Who Gives A Crap’s business model of donating 60% of their profits to eco-friendly causes and how they navigate the challenges of balancing profit with purpose. She also tells us about the benefits of being a smaller, agile company that can quickly adapt and test new ideas in the market.

In the second half, she emphasizes the significance of not just winning customers, but turning them into advocates for the brand 🔈. We learn from her how it's okay for some marketing initiatives to fail, as these are opportunities for learning and growth. She demonstrates how embracing the company's unique strengths and values fosters creativity and innovation through examples. Additionally, she discusses how to strengthen the marketing function by being deliberate about distinguishing short-term from long-term revenues and plans. This episode provides valuable insights into building a profit-first yet purpose-driven brand ♻️.

 🖊️Mentioned in the show: 

Scratch is a production of Rival, a marketing innovation consultancy that develops strategies and capabilities that help businesses grow faster. Scratch is hosted by Eric Fulwiler, and he’s joined by Ronalee Zarate-Bayani of Who Gives A Crap in this episode. Past guests include CMOs from Mastercard, GE, Shell, Hyperloop, Adobe, PepsiCo, and Papa Johns.

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